Return Policy

Return Policy

At AuraEternal.com, we want you to be completely satisfied with your purchase. If for any reason you're not, don't worry - we've got you covered! Here's how our return policy works:

1. **Contact Us:** If you need to return an item, please reach out to us first by email or phone. We want to make the process as easy as possible for you, so let's chat and agree on the terms of your return.

2. **Timeframe:** For products that were tried and didn't quite meet your expectations, you have 3 days from the date of delivery to initiate a return for a replacement. We understand that trying out skincare products is personal, so if it didn't work out, we're here to help.

3. **Condition of the Product:** To be eligible for a replacement, the product must be in its original condition - that means it should only be tried on, not used or emptied. We get it - sometimes you just need to test a small portion to see if it's the one for you.

4. **Return Label:** Depending on the type of product purchased, we'll work with you to determine who will cover the cost of the return label. Our goal is to make the process fair and convenient for you.

5. **Unused and Sealed Products:** If you've had a change of heart and the product is unused and still sealed, you have 14 days from the date of delivery to return it for a replacement or refund. We're here to find the best solution for you, so don't hesitate to talk to us.

At AuraEternal.com, we believe in making skincare shopping a breeze, from start to finish. If you have any questions or need assistance with your return, don't hesitate to reach out to our friendly customer support team. Your satisfaction is our priority!

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